Terms and Conditions

Velvet Day Spa Terms and Conditions

Advanced Reservations
We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or service is available.

Cancellation Policy
As a courtesy to other guests and our estheticians, please give at least a 24-hour notice of cancellation to avoid full charge. All packages and eyelash extensions (full sets) will require a 50% deposit at time of booking. We do not provide refunds for cancelled or missed appointments.

Spa Arrival
Please arrive 10 minutes early to fill out in-take forms if they are required for your particular treatment, (such as microdermabrasion, waxing, or Xtreme Eyelash Extensions). If you are a new client with us, we will need you to fill out a Client Consultation Card. You may also download these forms from our website, complete them in advance and bring them with you. Either option prevents paperwork from cutting into your pampering time with us.

Payment Types
We accept cash, debit cards, personal checks, Visa, MasterCard, and Discover - with proper identification.

Returned Checks
We graciously accept checks, Visa, Master Card, Discover for payment, however, a $30 fee along with any additional charges that we may incur, will be assessed for any returned checks or return payments.

Spa Etiquette
Our Spa environment is one of tranquility and relaxation. Please respect all spa guests' right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area and please keep voices to a whisper.

Guests under 18 need to be accompanied by a responsible adult.

Health Conditions
Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation. Intake forms must be updated with current contact and wellness information.

Cleanliness
In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.

Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you during your visit.

Returns and Refunds
All sales are final. We do not refund or offer exchanges on packages or gift certificates. Product purchases can be exchanged within 30 days of the date of purchase, if accompanied by the original receipt, for the amount of the purchase price.

Gift Certificates
Velvet Day Spa gift certificates are non-refundable. Our gift certificates do not have an expiration date nor any scheduling restrictions. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. Clients using third party gift certificates are not eligible to receive specials and highlighted offers. Velvet Day Spa is not responsible for lost or stolen gift certificates. In order to protect gift card identity, please have ID available when redeeming.

Prices
Prices for services and products are subject to change on our website and menus without advance notice.

Right of Refusal
Velvet Day Spa reserves the right to refuse service to any client for any reason. What we consider to be inappropriate conduct or language during a service will result in immediate termination of the service.

Terms and Conditions
By using this Site, you agree to Velvet Day Spa's terms and conditions. Velvet Day Spa reserves the right to change these terms and conditions in its sole discretion.