Velvet Day Spa Terms and Conditions
We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or service is available.
As a courtesy to other guests and our estheticians, please give at least a 24-hour notice of cancellation to avoid full charge. All packages and eyelash extensions (full sets) will require a 50% deposit at time of booking. We do not provide refunds for cancelled or missed appointments.
Please arrive 10 minutes early to fill out in-take forms if they are required for your particular treatment, (such as microdermabrasion, waxing, or Xtreme Eyelash Extensions). If you are a new client with us, we will need you to fill out a Client Consultation Card. You may also download these forms from our website, complete them in advance and bring them with you. Either option prevents paperwork from cutting into your pampering time with us.
We accept cash, debit cards, personal checks, Visa, MasterCard, American Express and Discover – with proper identification.
We graciously accept checks, Visa, Master Card, American Express and Discover for payment, however, a $30 fee along with any additional charges that we may incur, will be assessed for any returned checks or return payments.
Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area and please keep voices to a whisper.
Guests under 18 need to be accompanied by a responsible adult.
Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation. Intake forms must be updated with current contact and wellness information.
In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.
Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you during your visit.
Returns and Refunds
All sales are final. We do not refund or offer exchanges or transfers on packages or gift certificates. A 50% non-refundable deposit is required for permanent makeup and full sets of eyelash extensions at the time of booking. The deposit is non-refundable since the spa is purchasing materials for your appointment that we are unable to return to the manufacturer. Product purchases can be exchanged within 30 days of the date of purchase, if accompanied by the original receipt, for the amount of the purchase price.
Velvet Day Spa gift certificates are non-refundable and good for spa services only. Our gift certificates are valid for one year. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. Clients using third party gift certificates are not eligible to receive specials and highlighted offers. Velvet Day Spa is not responsible for lost or stolen gift certificates. In order to protect gift card identity, please have ID available when redeeming.
Three month minimum commitment; memberships canceled before the three months will be billed for the entire three month term. Membership cancellation can be done at any time, but notice must be given before the next billing cycle (on or around the 1st or 15th of every month). Membership services can rollover/accumulate to the next month(s), but accumulated services are lost upon cancellation. Memberships are not sharable or transferable. The Collagen Hydra-Facial or LUXE facials are not included in the 1hr facials with the Velvet LUXE Membership.
Billing: Groups of 3 or more must pay a 50% deposit at the time of the booking; groups of 6 or more must pay in full at the time of booking. Cancellation: Velvet Day Spa must be advised of any cancellations or schedule changes 5 days prior to date of visit.
Prices for services and products are subject to change on our website and menus without advance notice.
Right of Refusal
Velvet Day Spa reserves the right to refuse service to any client for any reason. What we consider to be inappropriate conduct or language during a service will result in immediate termination of the service.
At Velvet Day Spa we value your privacy, and we are committed to maintaining your security and confidentiality in the use of any private information you choose to share with us. We do not disclose identifiable information to any third party without your consent. Further, we do not sell, rent, or otherwise allow the unauthorized outside use of personal information such as names, addresses, phone numbers, or e-mail addresses in our database without your permission.
We ship to the United States (48 contiguous United States) and are not able to ship Internationally at this time. Shipping fees vary depending on product size and weight and method of shipping chosen. Most items are available to ship in 1-2 business days unless otherwise noted. We typically process, ship, and deliver packages Tuesday through Saturday (excluding holidays). Please call us at 303-770-1800 or email us at firstname.lastname@example.org for shipping, fees, and tracking information.
Terms and Conditions
By using this Site, you agree to Velvet Day Spa’s terms and conditions. Velvet Day Spa reserves the right to change these terms and conditions in its sole discretion.